Revenue Manager

Worldwide Hotels (WWH) is Singapore’s largest homegrown hotel group, with 46 properties and close to 9,000 rooms across seven brands. We create accessible, well-located stays for today’s travellers while growing across Asia-Pacific, with 12 overseas hotels and more than 2,800 rooms in five key markets.

Join a dynamic hospitality group driven by service, growth and meaningful guest experience.

Revenue Management

• Gather and analyze competitive intelligence to derive insights about the competitive environment and business trends to improve competitive decision making and further the marketing objectives

• Liaise with VP Revenue Management to identify opportunities for efficient/accurate data collection in the distribution and revenue management area.

• Monitor new and existing program and product initiatives and evaluate results to understand effectiveness and improve revenue performance.

• Minimize rate parity issues across all channels and provide solutions to prevent wholesale/static rate from flowing into OTA and other business segment.

• Maintain and establish effective inventory controls & pricing strategies to maintain market competitiveness across the competitive set

• Provide Channel Management Analysis and revenue potential. (Monthly & Quarterly)

• Ensure disciplined understanding of Opera Cloud PMS, Channel Manager Systems (i.e Siteminder) configuration in terms of Revenue and Channel Management for alignment

• Handle / Supervise Best Rate Guarantee Claims

• Supply critical analysis on the effect of short and long term decisions affecting Occupancy, ADR and RevPAR

• Knowledgeable of City Events, Conventions, Holiday Seasons in Singapore and key business source countries

• Maintain and analyze Revenue by Room Type and ensure appropriate room types sales through the various channels

Brand Website

• Involvement in Singapore marketing programmes and related products for online delivery

• Effective implementation and monitoring of online marketing programs

Developing OTA Partnerships

• Manage Online Travel Agency accounts ensuring their compliance with Worldwide Hotels strategies

• Ensure all OTA website displays correct information at all times (Inventory Mgt / Rate Delivery)

• Maintain and ensure accurate rates and inventory allotments with internal and external partners in a timely manner and ensure Rate Parity throughout all booking channels

• Endeavour to position the hotels properly on the first page of all OTA websites

• Build and maintain effective working relationships with OTA key clients

• To carry out any other duties and responsibilities as assigned by direct report

Analytics & Projects

• Provide Channel Management Analysis and revenue potential. (Monthly & Quarterly)

• To identify areas to increase performance on Online Distribution channels (i.e.Rate Plans, Room Type Description, ADV Offers, POS, Geo Source)

• To analyze and determine whether Hotels is effectively marketing itself across electronic distribution channels

• To identify revenue generating and cost savings opportunities via operational efficiencies

Others

• May require to perform AI-powered workplace productivity tools (e.g. Microsoft Copilot, ChatGPT or other approved AI applications).

• Participate in company's sustainability effort for the environment and being an inclusive employer.

• Any other ad-hoc duties assigned by reporting manager
  

Job Requirement

• Degree in Hospitality, Business, or a related field from a recognized institution with 4-5 years of progressive experience in revenue management within the hotel industry.

• Extensive knowledge of revenue management systems and distribution tools such as Opera Cloud, RMS, and advanced BI tools. Proficiency in Excel, PowerPoint, and data analysis tools.

• Demonstrated expertise in strategic planning, data analysis, and problem-solving. Ability to translate complex data into actionable business strategies.

• Strong leadership skills with the ability to guide teams, communicate effectively, and drive results across departments. High levels of flexibility and a proactive approach to identifying and implementing revenue-generating opportunities.

• Strong team playing skills and act with utmost integrity.

• Experience using AI-powered workplace productivity tools (e.g. Microsoft Copilot, ChatGPT or other approved AI applications) as an added advantage.