Logistics & Sales Support Executive

Job Summary
We are looking for a detail-oriented and proactive Logistics & Sales Support Executive to support order processing, logistics coordination, inventory management and sales administration. The role will work closely with the Sales, Supply Chain and other internal teams to ensure smooth order fulfilment and timely customer support.

Key Responsibilities

• Manage sales order process, including PI, Pick Slip, DO, invoices, Form E and other related documentation.
• Coordinate local and overseas deliveries and monitor shipment status to ensure timely fulfilment.
• Monitor inbound and outbound shipments and prepare logistics reports when required.
• Monitor inventory levels and coordinate with relevant teams to maintain adequate stock availability based on business needs.
• Prepare shipment documentation, including shipment release documents and materials required for management approval on credit-related matters.
• Handle customer and sales inquiries through phone calls, emails and messaging platforms, providing timely and accurate order-related support.
• Coordinate in-country loan process, including shipment and return arrangements.
• Liaise with the Sales team on pricing, stock availability and order-related matters.
• Prepare and maintain weekly sales, back-order and supply reports.
• Review and process marketing program claims in accordance with company requirements.
• Maintain accurate records and documentation related to sales orders, shipments and inventory.
• Support other sales operations and administrative activities as assigned.

Requirements

• Diploma in Business / Supply Chain / Logistics / Operations or a related discipline.
• At least 1 – 2 years of relevant experience in sales operations, order management, customer service, logistics or supply chain.
• Experience in handling import/export shipping documentation is preferred.
• Proficient in Microsoft Excel, with the ability to work with large amounts of data and reports preparation.
• Experience with Oracle or other ERP systems is an advantage.
• Strong interpersonal and written communication skills.
• Good organisational skills with attention to detail and the ability to manage multiple tasks.
• Able to work independently as well as collaboratively within a team.
• Able to work under pressure and meet deadlines.
• Able to communicate in English and Mandarin