OPERATIONS MANAGER

Roles & Responsibilities

• Oversee and support daily food court operations to ensure smooth and efficient day-to-day operations.

• Ensure compliance with company SOPs, operational procedures, and workplace policies.
• Plan, manage, and monitor manpower deployment and roster arrangements across outlets.
• Lead, supervise, and support outlet teams while maintaining workplace discipline and operational standards.
• Monitor outlet cleanliness, operational readiness, and service standards.
• Ensure compliance with food hygiene, workplace safety, manpower, and employment-related requirements.
• Responsible for recruitment, onboarding, staff training, disciplinary matters, and staff performance management.
• Handle operational issues, customer feedback, and outlet-related coordination matters.
• Work closely with internal departments on operational planning and process improvements.
• Support implementation and usage of POS systems, HRIS systems, and operational software.
• Assist with tenant coordination, operational planning, and outlet space management where required.

Essential Skills & Requirements
• Minimum5 years of relevant F&B operations management experience, preferably within hawker or food court environments.
• Strong manpower planning, roster management, and operational coordination skills.
• Proven leadership abilities with good communication and team management skills.
• Experience in handling food court or multi-outlet operations is preferred.
• Basic knowledge of food hygiene, workplace safety, and employment-related operational practices.
• Experience in using POS systems and HRIS platforms such as Infotech is an advantage.
• Proficient in Microsoft Office and comfortable using operational and digital systems.
• Able to work independently and manage operational matters in a fast-moving environment.

Working Hours
6-day work week | 1 rest day per week| Working hours based on operational and managerial requirements | Required to support operational needs during weekends and public holidays when necessary.

Remuneration
Salary will be commensurate with the candidate’s experience, qualifications, and overall suitability for the role.