Service Crew

Roles and Responsibilities

Guest Service & Hospitality

• Greet guests warmly and professionally upon arrival
• Assist guests with seating, menu knowledge, and basic enquiries
• Take orders accurately and input them correctly into the POS system
• Serve food and beverages promptly and courteously
• Clear tables efficiently and reset them according to service standards

SOP & Service Standards

• Follow all service SOPs, scripts, and service sequences strictly
• Maintain professional behaviour, grooming, and posture at all times
• Avoid unnecessary conversations or idle behaviour during service hours
• Comply with instructions from Service 2IC, Supervisor, and Outlet Manager

Cleanliness & Outlet Upkeep

• Keep service areas clean, organised, and presentable at all times
• Carry out cleaning duties according to cleaning SOPs
• Do not sweep or mop the floor during service hours unless instructed
• Ensure toilets, outdoor areas, and common areas are checked regularly

Teamwork & Communication

• Work closely with bar and kitchen teams to ensure smooth service flow
• Communicate order issues or delays promptly to supervisors
• Support teammates during peak hours without being asked
• Attend briefings and follow daily shift instructions

Customer Feedback & Service Recovery

• Listen attentively to customer feedback and respond politely
• Escalate complaints or issues immediately to Service 2IC or Supervisor
• Assist with service recovery when instructed

Compliance & Responsibility

• Follow food safety, hygiene, and workplace safety guidelines
• Use equipment and tools responsibly
• Report any breakages, safety hazards, or operational issues promptly