Student Service Executive

Job Summary

Manage the full cycle of international student admissions and pass applications while ensuring compliance with regulations and providing support for student welfare and accommodation.

Responsibilities

• Process full-cycle international student admissions and manage pass applications including IPA, Student Pass, renewals, and cancellations
• Verify student documents and prepare student contracts for submission to ICA
• Arrange medical check-ups and coordinate ICA submissions for student passes
• Monitor student attendance to ensure compliance with ICA’s 80% minimum attendance rule
• Activate Fee Protection Scheme (FPS), manage student insurance, process refund requests, and address student welfare issues
• Respond to student enquiries, handle complaints, manage disciplinary cases, and follow up on resolutions
• Maintain accurate student records, files, and official school documentation
• Coordinate with school hostels for accommodation arrangements and organize student orientation

Required competencies and certifications

• Experience managing Singapore Private School student pass processes
• Familiarity with ICA and CPE regulations

Preferred competencies and qualifications

• Patience and responsibility in handling international students from multiple countries