Senior Assistant, Customer Service, Retail

Provide exemplary customer service as mall’s ambassador, you will be required to:

Job Description:

• Manage day-to-day operations of the Concierge Desk, including basic use of systems such as CRM, Ascentis, and Microsoft applications.
• Attend to customer enquiries and feedback.
• Delivering excellent customer service across all touchpoints (Concierge counter, phone, and other interfaces).
• Support mall marketing activities and assist with general administrative duties.
• Provide administrative and logistical support to the Marcom team, including:
• Managing gift redemptions for promotional campaigns.
• Monitoring inventory and logistics of premiums and equipment.
• Preparing and generating reports.
• Engage shoppers and promote the CityNexus Rewards loyalty programme.
• Handle all matters related to Customer Service and Concierge Counter operations.
• Undertake ad hoc duties, projects, and responsibilities assigned from time to time.

Job Requirements:

• At least 1 to 2 years relevant experience in customer service, preferably from retail mall, hospitality and/or airline industry.
• Strong communication and interpersonal skills.
• A service-oriented individual with a positive attitude and willingness to go the extra mile.
• Proficient in MS Office suite, especially Microsoft Excel.
• Ability to multi task with high level of initiatives.
• Team player with ability to work independently.
• Able to work rotating shifts, on weekends and public holidays.
• First aid and AED training an added advantage.

Requirements

City Developments Limited (CDL) is committed to fostering an inclusive culture that respects the diversity of its employees and stakeholders. As a signatory of the Employers Pledge for Fair Employment with TAFEP since 2008, CDL’s recruitment process adheres to strict guidelines on non-discrimination and fairness, regardless of gender, ethnicity, religion, or age.