IT Support & Office Administrator (Japan Speaking) - KV

Position: IT Support & Office Administrator (Japan Speaking) (Job ID: 20464)

• Buona Vista

• Basic + AWS
  

Job Description:

IT Support and Operations

• Work closely with the IT team at Japan HQ and colleagues in other overseas offices to carry out day-to-day IT support tasks.

• Provide internal help desk support and troubleshoot common hardware, software, and connectivity issues.

• Arrange PC and peripheral procurement, setup, configuration, and handover for new joiners, and coordinate equipment collection and relevant IT procedures for departing employees.

• Maintain IT asset records and coordinate equipment maintenance, replacement, and disposal.

• Support Microsoft 365 administration and user account management in accordance with HQ’ policies and instructions.

• Coordinate with IT service providers on maintenance, troubleshooting, and service requests. Vendor selection will be led by Japan HQ.

• Implement and maintain local IT security procedures and support compliance with group IT policies.

• Maintain user guides, IT procedures, and related documentation.

• Support IT preparations for the planned office relocation, in coordination with HQ, building management, and external vendors.

• Following the relocation, provide routine on-site support for basic server room and network equipment, security cameras, and access control systems, escalating technical issues as necessary.
  

Office Administration

• Support day-to-day office administration, including office supplies and office equipment management.

• Liaise with the shared office operator, building management, and service providers regarding office facilities, maintenance, and operational matters.

• Coordinate the maintenance of office equipment, including multi-function printers and other shared equipment.

• Assist with office relocation arrangements and other administrative tasks as required
  

Job Requirements:

Must Have

• Japan communication skills at approximately JLPT N2 level or above, or equivalent practical ability, to liaise with Japan speaking counterparts in Japan HQ. Spoken communication skills are particularly important for regular coordination with Japan HQ.

• Approximately 2–3 years of relevant hands-on experience in IT help desk, desktop support, internal IT operations, or a similar role, with a working understanding of common IT terminology.

• Candidates who have handled IT support as part of an office administration role, or provided support on the vendor side, are also welcome.

• A service-minded attitude and strong interpersonal skills, with the ability to support internal users patiently, respectfully, and proactively.

• Willingness to handle both IT support and office administration duties as the Singapore office develops.

• A strong interest in corporate IT and a willingness to learn and take ownership of day-to-day operations.
  

Good to Have

• Experience with Microsoft 365 administration.

• Experience in PC procurement, setup, configuration, and IT asset management.

• Basic knowledge of or experience with servers and network equipment.

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.

• Personal interest in technology, computers, gaming, or troubleshooting.

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above. Please find the link below on MOM regulations:

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

Thank you for your cooperation.

Tan Katrina Therese Yap

EA Registration No: R25128964
Pasona Singapore Pte Ltd
1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246
URL: www.pasona.com.sg

EA License No:90C4069