IT Systems Operations Officer

Responsibilities

Execute daily routine monitoring checks for student services, SharePoint, Office365, portals, and web services twice daily

Schedule, monitor, and execute batch jobs for CampusSolutions systems, handle code migrations, role mapping, and data patching within strict SLAs.

Diligently monitor backup status across all systems, log failures, and escalate device faults to administrators.

Administer staff and student account life cycles, roles, rights, and privileges daily; perform weekly account housekeeping and audit logs for potential privilege abuse.

Schedule monthly maintenance, system patching, and key academic timeline events. Provide ad hoc after-hours troubleshooting or emergency bug fixes as required.

Requirements

Education: Minimum of an IT-related Diploma, equivalent, or higher qualification.

Experience: At least one (1) year of proven experience in Computer Systems Operations, IT Operations, or IT support functions. (Note: Software development and pure programming roles will not count toward this experience requirement).

Technical Skills: Hands-on experience with Microsoft Windows Server operating systems is required. Prior exposure to PeopleSoft/CampusSolutions operations or Azure cloud environments is highly advantageous.

Personal Attributes: Meticulous, process-driven, and capable of executing operational checklists accurately with minimal supervision. Strong interpersonal communication and technical troubleshooting teamwork skills.