Technical Support Technician (4 days | Call Center | Alarm Monitoring)

• MNC Company

• Basic $2300 - $2500 + Allowances + Incentive + AWS + Variable Bonus

• Excellent Welfare and Benefits + Career progression

• Working location: Toh Guan west area

• Working hours: Rotating 12-hour shifts, 4 days per week

Job Responsibilities:

• Monitor alarm signals and respond promptly according to service standards.

• Provide technical troubleshooting support to customers for alarm-related issues.

• Handle customer enquiries regarding products, accounts and services.

• Recommend suitable solutions to address customers' needs and ensure customer satisfaction.

• Identify recurring issues and share customer feedback with supervisors for service improvement.

• Follow standard operating procedures (SOPs) and report any non-compliance.

• Maintain accurate customer account profiles and prioritise key accounts.

Job Requirements:

• Possess minimum GCE ‘O’ Level / Nitec qualification with 1-2 years' experience in fast-paced Call Center environment.

• Able to perform rotating 12 hours shift work, 4 days a week.

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities

• Current and Expected salary

• Reason for leaving

• Date of availability

• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

This is in partnership with the Employment and Employability Institute Pte Ltd ("e2"i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between works and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to EA Recruitment's PDPA and e2i's PDPA.