Internship - Customer Service Ops

Responsibilities

• Review Customer Support Standard Work documents and assess alignment with current operational practices.

• Identify process gaps, inefficiencies, and opportunities for improvement, and recommend updates to standard work documentation.

• Support the digitization of Customer Support processes to improve efficiency and data accessibility.

• Assist in enhancing the Long-Range Planning (LRP) template to improve planning accuracy and reporting.

• Maintain and enhance the Customer Product Database to ensure data accuracy and completeness.

• Support the 1H2027 invoice checking exercise by validating invoice accuracy and identifying discrepancies.

• Participate in cross-functional process improvement initiatives with various departments to streamline workflows and improve operational effectiveness.

• Support the Customer Support team with ad hoc projects and operational tasks as assigned.

Requirements

• Diploma or Undergraduate in Business, Industrial Engineering, Mechanical Engineering, Aerospace Engineering, Data Analytics, Information Systems, or related disciplines.

• Proficient in Microsoft Office applications, particularly Microsoft Excel and PowerPoint.

• Strong analytical and problem-solving skills with attention to detail.

• Ability to analyze processes and recommend practical improvements.

• Good communication and interpersonal skills with the ability to work effectively in a cross-functional environment.

• Self-motivated, organized, and able to manage multiple tasks independently.

• Interest in business process improvement, digital transformation, and the Aerospace MRO industry.

Learning Outcome

• Gain exposure to Customer Support operations within the Aerospace Maintenance, Repair & Overhaul (MRO) industry.

• Develop practical experience in business process mapping, standard work development, and continuous improvement methodologies.

• Learn how digital transformation initiatives improve operational efficiency and data management.

• Gain hands-on experience in planning support, database management, and invoice validation processes.

• Build cross-functional collaboration skills by working with Operations, Finance, Engineering, and other support functions.

• Develop analytical, project management, and problem-solving skills through participation in continuous improvement initiatives.