Customer Relationship Manager (Customer Service / Contract Administration)

• Position: Customer Relationship Manager (Customer Service / Contract Administration)

• Location: Choa Chu Kang / Bedok

• Working hours: 5 days work week, Monday to Friday, 8.30am–5.30pm

• Salary (commensurate with experience): Up to $5000 + 14 Days Annual Leave

• Duration: Permanent

• Industry: Landscape / Horticulture / Indoor Greenery

Main Responsibilities:

• Oversee daily Customer Relationship & Support and Contract Administration operations.

• Lead, coach and supervise team members to ensure service quality and efficiency.

• Manage customer relationships, service escalations and retention initiatives.

• Oversee quotations, contracts, renewals and commercial documentation.

• Coordinate Permit to Work (PTW) applications and administrative processes.

• Work closely with Sales, Operations, Finance and SHEQ teams.

• Monitor departmental KPIs, customer satisfaction and operational performance.

• Improve workflows through automation, digital tools and process enhancements.

• Prepare management reports and support departmental planning.

Requirements:

• Diploma or Degree in Business Administration, Management or related discipline.

• Minimum 5 years of experience in customer relationship management, customer service operations or commercial administration.

• At least 2 years of supervisory or team management experience.

• Experience in B2B service industries will be advantageous.

• Good knowledge of quotations, contract administration and customer service processes.

• Strong leadership, communication and problem-solving skills.

• Proficient in Microsoft Office; knowledge of Asana, CRM or digital workflow systems is advantageous.

• Organised, detail-oriented and able to manage multiple priorities.

Send your resume via Email to [email protected]

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Jane Chua

Deputy Consulting Director (APAC)

License no: 13C6684

EA Personnel: R2197224

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.