Operation Manager

Job Summary

Lead a team of hotel banquet staff to schedule, plan, and execute SOPs for an outsourcing company focused on hospitality. Travel within Singapore and work flexibly at sites mainly in the east and west, primarily on evening shifts starting at 2pm.

Responsibilities

• Lead and coordinate a team of hotel banquet staff to deliver efficient service aligned with client expectations
• Develop, schedule, and implement Standard Operating Procedures (SOPs) to ensure consistent banquet operations
• Manage worksite flexibility by traveling within Singapore to locations primarily in the east and west regions
• Adapt work plans and team deployment to meet the demands of evening shifts starting at 2pm
• Communicate effectively with clients and team members to maintain high service standards and operational efficiency