Shift Leader

Company Overview

ICE & TIME is a Japan-inspired kakigori café in Tanjong Pagar, Singapore, crafting handmade shaved ice desserts with care and pride in every bowl served. "Purity takes time."

Job Summary

As a Full-Time Crew member, you will learn every station, serve guests, and craft each bowl by hand. After mastering all products and shift operations, you will advance to Shift Leader with added responsibilities. You will report to the Store Manager and Owner.

Responsibilities

• Serve guests by taking orders and maintaining a calm, clean café environment
• Prepare kakigori, drinks, and toppings by hand with attention to quality
• Learn and perform all station tasks to produce every product
• Follow food safety and cleaning standards consistently throughout shifts
• Assist with opening and closing duties to ensure smooth operations
• Stand for extended periods and handle equipment and stock safely during shifts
• Arrive on time and in uniform for every shift
• Lead the team during shifts by assigning stations and coaching crew and new hires (Shift Leader role)
• Brief the team on daily priorities before each shift (Shift Leader role)
• Inspect quality, presentation, cleanliness, and food safety at all stations and resolve issues immediately (Shift Leader role)
• Handle guest questions and complaints calmly, escalating serious issues to the Store Manager (Shift Leader role)
• Maintain accurate attendance and shift records (Shift Leader role)
• Complete closing procedures including cash-up, cleaning inspection, stock count, and securing the shop (Shift Leader role)

Preferred competencies and qualifications

• Demonstrated care for craft and quality in food preparation
• Experience in food and beverage service is a plus
• Calm, reliable, and clear communication skills when working with people
• Desire to grow into a Shift Leader role

Other Information

Who Can Apply

• Candidates with the legal right to work in Singapore are encouraged to apply.

Work Arrangement and Pay

• Work 5 days per week, 1:00pm to 10:30pm with a 1.5-hour break, totaling 40 hours weekly; closing tasks included in shift
• Required to work Friday to Sunday; rest days Monday to Thursday
• Basic salary: S$3,000 per month
• Full-attendance allowance: S$300 per month for months with no early leave, no leave taken, and no more than two late arrivals within 5 minutes each
• Shift Leader allowance: S$300 per month upon mastering all products and running a shift
• Total compensation up to S$3,600 per month

Commitment

• Candidates should commit to at least 6 months to learn the craft and grow with the company