Superintendent People

Why explore

• Lead the delivery of accurate, timely and customer-focused People Operations services that support employees and leaders across designated operational teams.
• Grow and influence a capable service delivery team while shaping performance discipline, operational governance and continuous improvement.
• Join a collaborative global People function where meaningful work, professional growth and flexible ways of working are valued.

We’re Finding Better Ways™ to provide materials the world needs, now and in the future. Our values – care, courage and curiosity – guide how we work and how we treat each other.

About the role

We are looking for a Superintendent People to lead day-to-day People Operations service delivery across designated operational teams. In this role, you’ll help ensure employee lifecycle, advisory and transactional HR services are delivered consistently, accurately and with a strong customer focus. You’ll guide a team in a high-volume shared services environment, strengthen operational performance and contribute to improvements that make support easier and more effective for employees and stakeholders.

This is a great opportunity for someone who enjoys leading service delivery teams and wants to influence operational excellence, team capability and the future direction of People Operations services.

What you’ll be doing

Reporting to the Manager People and working within a collaborative People Operations environment, you will be:

• Lead day-to-day People Operations delivery, ensuring employee lifecycle, advisory and transactional HR services meet agreed service standards.
• Manage workforce capacity, workflows, case volumes, service queues and competing priorities to support timely resolution of employee and stakeholder requests and achievement of service delivery commitments.
• Monitor service level agreements, key performance indicators, quality measures and operational targets, and implement corrective actions where needed.
• Coach and support Senior Advisers and Analysts, building capability, accountability and consistent team performance.
• Oversee the consistent application of HR processes, policies, governance requirements and operational controls across service delivery activities.
• Manage operational escalations, service issues and complex employee cases, maintaining clear and timely stakeholder communication.
• Partner with Operations Delivery Managers, People Partners, Areas of Expertise and Digital and HR Technology teams to deliver integrated service outcomes and implement change.
• Drive continuous improvement through service reviews, quality checks, process optimisation, standardisation, knowledge sharing and accurate operational reporting.

About you

We’re looking for someone whose experience aligns with the key requirements below. You do not need to meet every “helpful for success” item to apply. If you bring relevant experience and are excited by the opportunity, we encourage you to submit an application.

Required for Success

• A commitment to the safety of yourself and your team.
• Demonstrated experience in HR operations, shared services or employee lifecycle service delivery within a high-volume, service-driven environment, including management of workflows, service queues, workloads and operational performance.
• Experience leading operational teams with care, including coaching, performance support and capability development.
• Strong working knowledge of employee lifecycle processes, HR advisory activities, case management and operational workflows.
• Experience managing service queues, workflow priorities and delivery against service level agreements, quality measures and operational targets.
• Ability to manage operational risks, escalations, service issues and competing priorities while communicating effectively with employees, leaders and HR partners.

Helpful for Success

• Experience contributing to workforce capacity planning, scheduling, workload balancing or operational coverage planning.
• Experience supporting process change, service transitions, new technology implementation or continuous improvement in People services.
• Experience working with payroll or workforce management vendors, legal, compliance, audit or regulatory stakeholders.