Parts CS Specialist

Job Summary

You will manage the receipt, storage, and issuance of spare parts to workshop technicians, handle customer inquiries and sales, coordinate parts replenishment and transfers, and maintain accurate documentation and a safe, organized store environment.

Responsibilities

• Receive parts from suppliers, verifying condition, quantity, and proper documentation to ensure accuracy and accountability
• Issue parts to workshop technicians with correct documentation to support efficient repairs
• Respond to sales inquiries and process parts sales for external customers to support customer needs
• Maintain accurate and up-to-date documentation for all spare parts to ensure accountability in the store
• Order and replenish spare parts timely to support uninterrupted workshop operations
• Liaise with workshop staff to identify and fulfill spare parts requirements and respond to inquiries
• Coordinate with counterparts at other centers and central warehouse to initiate and track inter-company parts transfers without delay
• Identify, store, handle, preserve, and package spare parts properly to maintain quality and usability
• Maintain good housekeeping and safety standards in the store to provide a safe and organized work environment
• Identify and document store and spare parts issues, taking initial corrective actions to prevent recurrence
• Verify the implementation of preventive and corrective actions on nonconformities to ensure compliance
• Keep own work area, including desk, stationery, telephone, printer, and computer system, clean, orderly, and safe
• Collaborate harmoniously with other company sections and customers to support Borneo Motors’ mission of delivering top products and services
• Monitor and update the POV board and inform all SE when air freight parts arrive to ensure timely awareness
• Monitor and return aging parts to optimize inventory management
• Order LPPS and tyres to maintain stock levels for workshop needs