Logistics Customer Service Coordinator (West / 5.5 days / MNC) [EL]

• Manage daily data processing and system transactions in the WMS and/or customer systems.
• Handle customer communications via email and phone on day-to-day operational matters.
• Review billing summaries and cross-check them against relevant operational documents and customer requirements.
• Coordinate with the Operations team to ensure inbound and outbound activities are arranged and completed within the required timelines.
• Monitor operational activities and follow up on discrepancies or outstanding matters.
• Identify and escalate irregularities, discrepancies and customer concerns to the direct supervisor in a timely manner.
• Maintain accurate records and ensure operational documentation is properly updated.
• Support the team with other operational or administrative tasks as assigned by Management.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

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