Apartment Housekeeping Supervisor (Live-in)

Responsibilities

Housekeeping

• Lead and manage the housekeeping team, including room attendants and cleaners, to consistently meet cleanliness standards
• Assign daily cleaning schedules and monitor task completion to ensure timely service delivery
• Inspect rooms, public areas, and facilities regularly to verify compliance with cleanliness and safety standards
• Perform housekeeping tasks directly when needed to maintain operational efficiency

Inventory & Supplies

• Manage housekeeping supplies such as linen, toiletries, and cleaning agents to ensure continuous availability
• Monitor stock levels and place requisitions promptly to prevent shortages
• Ensure proper storage and usage of supplies to minimize wastage and control costs

Guest & Resident Interaction

• Assist at the front desk during peak periods or as required to support guest services
• Address guest complaints and feedback promptly and professionally to maintain satisfaction
• Coordinate with front desk staff to align housekeeping services with guest needs
• Respond to guest requests and issues after reception hours to provide continuous support

Administration & Communication

• Use Microsoft Excel to prepare schedules and duty rosters for effective team management
• Liaise with housekeeping, maintenance, and security teams to resolve operational issues
• Report building maintenance or safety issues to property management for timely resolution
• Respond professionally to calls, emails, and WhatsApp inquiries to maintain clear communication
• Maintain accurate records of incidents, complaints, and service requests for accountability

Qualifications

• Prior experience in housekeeping supervision or hospitality
• Strong customer service and communication skills
• Knowledge of building operations and safety procedures
• Ability to multitask and remain calm under pressure
• Proficiency in Microsoft Office for scheduling, reporting, and emailing

Other Information

Compensation:

• Average monthly salary: SGD 2,500–4,600 (depending on experience)
• Must live in and be on standby to respond to emergencies after reception hours.