Senior IT Project Manager (Application Development & Maintenance)

Our client is a leading organisation in the built environment sector, seeking an experienced IT Project Manager to oversee enterprise system development, implementation, enhancement and maintenance projects. The successful candidate will manage end-to-end project delivery, coordinate internal stakeholders and outsourced vendors, and ensure projects are completed within agreed timelines, budgets and quality standards.

Key project areas include:

• System Development: ServiceNow SaaS platform development and implementation.
• System Maintenance: Enhancement, support and incident/ticket resolution for existing .NET and Java-based applications.

Responsibilities

• Manage end-to-end IT project delivery across system development, implementation, enhancement and maintenance, using Agile and Waterfall methodologies.
• Oversee the development and implementation of a ServiceNow SaaS platform, ensuring alignment with business requirements and project objectives.
• Manage ongoing maintenance and enhancement of existing .NET and Java-based applications, including support requests, incident management and ticket resolution.
• Gather, analyse and manage business and technical requirements, coordinating with stakeholders to define scope and deliverables.
• Develop and monitor project plans, schedules, milestones, budgets and expenditure to ensure timely and cost-effective delivery.
• Manage outsourced vendors and service providers, monitoring performance, deliverables and adherence to contractual obligations.
• Coordinate business users, technical teams and vendors throughout the project lifecycle, facilitating communication and resolving delivery issues.
• Oversee User Acceptance Testing (UAT), quality assurance, defect resolution and system implementation to ensure solutions meet business requirements.
• Identify and manage project risks, issues, dependencies and security considerations, implementing appropriate mitigation measures.
• Prepare project status reports and provide regular progress updates to management and key stakeholders.
• Oversee post-implementation support and maintenance activities, ensuring timely resolution of issues and delivery of enhancement requests.

Requirements

• At least 10 years of IT project management experience, with a proven track record in managing system development and maintenance projects.
• Experience with ServiceNow SaaS development and implementation would be advantageous.
• PMP certification or equivalent practical project management experience.
• Bachelor’s degree or Diploma in Business, Information Technology, Engineering or a related discipline.
• Experience managing projects using both Agile and Waterfall methodologies.
• Hands-on experience managing application development, implementation, enhancement and maintenance projects.
• Experience overseeing maintenance and support of .NET and Java-based applications, including incident, ticket and enhancement management.
• Experience managing UAT, quality assurance, defect resolution and system implementation.
• Proven experience managing outsourced vendors, including monitoring deliverables, project timelines, budgets and expenditure.
• Good understanding of IT security, risk management and project governance.
• Proficiency in project management and collaboration tools such as JIRA and Confluence.
• Strong stakeholder management, communication, problem-solving and organisational skills.