Front Desk Executive (Customer Service / Wellness)

Key Responsibilities

• Greet and welcome clients warmly upon arrival
• Manage appointment bookings, confirmations, and client check-ins/check-outs
• Provide clear and professional guidance to clients on services, schedules, and facilities
• Support service flow and coordination with wellness coaches and technicians
• Handle phone and WhatsApp inquiries, including rescheduling and cancellations
• Maintain a clean, organized, and inviting front-of-house and reception area
• Ensure smooth service usage and credit tracking through our booking platform
• Support onboarding of new clients and explain health declarations or consent forms
• Collaborate with the team to deliver exceptional client experiences
• Assist with events, VIP visits, and occasional administrative tasks

Requirements

• Prior experience in hospitality, wellness, customer service, or front desk roles desirable but not mandatory
• Strong interpersonal and communication skills
• Proactive, detail-oriented, and able to multitask in a dynamic environment
• A warm, polished, and professional demeanour
• Passion for health, wellness, longevity or client care is a strong advantage
• Flexibility to work on rotating shifts (including some Saturdays)

Interested candidates, please send your updated resume to [email protected]

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to Recruit Haus’ PDPA and e2i’s PDPA.