Customer Service Executive - Freight Forwarding

Job Summary

Support import and export shipment processing by coordinating with customers, carriers, and agents to ensure timely clearance, documentation, billing, and shipment monitoring for smooth logistics operations.

Responsibilities

• Support processing and arrangement of import and export shipments to meet delivery schedules
• Coordinate shipment clearance, delivery, and collection with customers, overseas agents, carriers, NVOCC, and co-loaders
• Prepare and handle complete import and export shipment documentation accurately
• Enter job information into the system to maintain up-to-date shipment records
• Manage billing and costing processes to ensure prompt and accurate invoicing to customers
• Prepare shipment manifests for carrier and customs use
• Liaise with carriers, feeder operators, vendors, overseas offices, and customers to resolve shipment issues
• Monitor vessel berthing schedules and shipment arrival and departure dates daily
• Communicate with service providers and customers to arrange shipment details and resolve discrepancies
• Track shipment status including short landed cargo, surveys, and missing items to ensure shipment integrity
• Utilize DG Declaration, Portnet, and Tradenet systems for shipment compliance and documentation (advantageous skill)
• Perform other ad hoc duties as assigned to support logistics operations

Required competencies and certifications

• Minimum GCE “N” or “O” level qualification
• 1 to 2 years of experience in shipping or freight forwarding
• Proficient in PC applications including MS Word and Excel
• Strong communication and customer service skills to interact effectively with internal and external stakeholders
• Detail-oriented and organized to manage shipment documentation and billing accurately
• Team player with a positive and pleasant working attitude

Preferred competencies and qualifications

• Experience or knowledge in handling DG Declaration, Portnet, and Tradenet systems (not mandatory but advantageous)