Healthcare Assistant (Clinic Assistant)

Job Description

• Perform frontline duties, including welcoming and registering patients in a courteous and professional manner.
• Assist in coordinating and managing patient flow to ensure an orderly and efficient process.
• Conduct initial patient triage in accordance with established protocols, including measuring vital signs and directing patients to the appropriate clinical zones.
• Maintain accurate and up-to-date patient medical records in accordance with established procedures.
• Assist doctors and nurses with patient care and clinical support activities within the scope of the role, such as collecting medications and preparing materials for wound dressing.
• Process and maintain accurate records of billing and payments.
• Assist in monitoring and maintaining the medical centre’s inventory of medical supplies and other essential items.
• Respond to patients’ enquiries regarding the medical centre’s operations, services and workflows, and provide clear and accurate information where appropriate.
• Liaise with the Penjuru Recreation Centre’s managing agents on matters relating to the medical centre’s security, maintenance and operational needs.
• Assist in the planning and implementation of preventive health programmes and health education sessions for patients and the migrant worker community.
• Provide administrative and operational support to colleagues and undertake other duties relevant to the role, as assigned.

Requirements

• Minimum GCE N-Level qualification or an equivalent qualification.
• Good interpersonal and communication skills, with a courteous and professional approach to patient service.
• Ability to communicate clearly, provide appropriate directions and manage patient flow in an orderly manner.
• Basic computer literacy and the ability to perform administrative duties, including patient registration, billing, data entry and record-keeping.
• Ability to operate basic health-screening equipment, or willingness to undergo the necessary training.
• Good organisational skills, attention to detail and the ability to manage multiple tasks effectively.
• Ability to exercise initiative and handle routine operational matters, with guidance when necessary.
• Ability to work independently and collaboratively as part of a team.
• Willingness to learn and undertake relevant duties in support of the medical centre’s daily operations.

Address

27 Penjuru Walk
#01-24, Penjuru Recreation Centre
Singapore 608538