Service Engineer

1. Key Roles and Responsibilities

A. Equipment Installation and Commissioning

• Install and commission new equipment, machinery, and systems at customer sites.

• Perform equipment setup, configuration, testing, and calibration.

• Ensure equipment operates according to manufacturer specifications.

• Conduct functional testing before handing over equipment to customers.

• Provide installation and commissioning reports.

B. Troubleshooting and Repair

• Diagnose mechanical, electrical, electronic, and control system problems.

• Identify equipment faults and determine root causes.

• Carry out corrective maintenance and equipment repairs.

• Troubleshoot PLC, HMI, sensors, motors, drives, and control panels where applicable.

• Minimize equipment downtime through effective problem-solving.

C. Preventive Maintenance

• Perform scheduled preventive maintenance according to maintenance plans.

• Inspect equipment condition and identify potential failures.

• Replace worn-out or defective components.

• Check equipment performance, safety, and operating conditions.

• Maintain proper service and maintenance records.

D. Customer Support and Technical Assistance

• Attend customer service requests and technical complaints.

• Provide on-site and remote technical support.

• Advise customers on proper equipment operation and maintenance.

• Train customers on equipment usage and basic troubleshooting.

• Maintain good customer relationships and professional communication.

E. Documentation and Reporting

• Prepare service reports after every site visit.

• Record equipment faults, repairs, and parts replacement.

• Maintain equipment service history.

• Submit technical reports and recommend improvement actions.

• Update maintenance checklists and service records.

F. Spare Parts and Inventory Management

• Identify and recommend spare parts required for repairs.

• Monitor spare parts availability.

• Coordinate with the store or purchasing department for replacement parts.

• Ensure proper handling and usage of tools and equipment.

G. Safety and Compliance

• Follow workplace safety procedures and company regulations.

• Conduct risk assessments before performing maintenance work.

• Follow Lockout/Tagout (LOTO) procedures where applicable.

• Use appropriate personal protective equipment (PPE).

• Ensure all maintenance activities comply with safety standards.