Order Fulfillment Specialist

Key Responsibilities

• Monitor daily production output against customer orders, project schedules and delivery commitments.

• Maintain a clear daily tracker covering planned quantity, actual output, WIP, shortages and outstanding actions.

• Coordinate with Production, Planning, Engineering, Quality, Stores and Procurement to keep projects on schedule.

• Follow up machining, assembly, inspection and subcontract activities for assigned customer projects.

• Identify output shortfalls, material shortages, quality issues and capacity constraints at an early stage.

• Escalate delivery risks promptly and support practical recovery plans with the responsible departments.

• Coordinate drawings, materials, tooling, work instructions and quality documents required for production readiness.

• Support new product introduction, sample builds, customer projects and production-transfer activities.

• Prepare concise daily and weekly project-status updates for management and relevant stakeholders.

• Ensure ERP, production and project-tracking information is updated accurately and on time.

• Support continuous improvement in production visibility, cross-functional follow-up and on-time delivery.

Job Requirements

• Diploma or equivalent qualification; practical project coordination and manufacturing capability are the priority.

• Minimum 3 years of experience in production coordination, project support, planning or manufacturing operations.

• Good understanding of CNC machining, assembly, production workflow, WIP and in-process quality controls.

• Proficient in Excel and comfortable using ERP/MRP systems, production trackers and basic data reporting tools.

• Strong follow-up, organisation, communication and problem-solving skills across multiple departments.