Executive, Site Operations

Ensure timely preparation of classes

• Conduct daily Gemba walks to monitor operations, safety, and improvement opportunities.

• Prepare course documents, assessment materials, and training props.

• Set up training rooms, furniture, and laptop carts according to course needs.

• Support specialised and ad hoc requirements for corporate or customised courses.

• Coordinate with Digital Operations to ensure pre-delivery readiness, including courseware and refreshments.

• Manage offsite training logistics, including courier coordination for materials, equipment, and stationery.

Ensure timely closure of classes

• Perform batch filings for face-to-face classes in accordance with SLA requirements.

• Prepare and print hardcopy certificates for selected courses.

• Mark assessment papers using OMR systems and generate results.

• Upload assessment results and update scores in the system.

• Scan and process assessor evaluations via OMR.

• Submit required face-to-face class details to funding agencies during audits.

• Manage inventory of stationery, props, training equipment, and bulk course materials.

• Maintain centre cleanliness and overall tidiness.

• Ensure a safe working environment for trainees, trainers, and staff.

Manage stakeholders

• Assist Trainers and Trainees in the facility.

• Maintain good customer service relationships at all times.

Basic technical and electrical knowledge to support troubleshooting

• Technical Troubleshooting: Ability to identify and troubleshoot common technical issues involving equipment, electrical fittings and general workplace infrastructure.

• Basic Electrical Knowledge: Understanding of basic electrical systems, power supply, electrical fittings & common electrical faults, with the ability to advise on appropriate next steps.

• Contractor Coordination: Ability to communicate technical issues clearly to contractors, coordinate inspections and rectification works, and follow up to ensure timely resolution.

• Technical Assessment and Advice: Ability to provide practical recommendations to CMs on technical and electrical matters, including assessing proposed rectification works and identifying when specialist expertise is required.

• Preventive Maintenance: Ability to identify potential maintenance concerns and recommend preventive measures to minimise recurring issues and operational disruptions.

• Safety Awareness: Understanding of electrical safety requirements & the importance of engaging qualified personnel for electrical works beyond the candidate’s competency or authorization.