Technical Support Engineer

The major job responsibility of a Technical Support Engineer is to provide necessary support in the current working applications or other system errors.

Roles and Responsibilities:

• Correcting errorsif any and modifying the existing software.
• Upgrade interfaces by updating the hardware for better performance of the system.
• Undergo a detailed studyof the existing system to install or upgrade to a new system.
• Interact with customers or clients about the project status and solve the technical issues if any.
• Prepare and maintain status reports on the project.
• Provide training to the users regarding any upgraded systems.
• Provide direction during software programming and development of documentation
• Confer with the project managers regarding any issues in data processing
• Setup, configure and troubleshoot server systems in Windows platform
• Design, setup, configure and troubleshoot network systems
• Maintain adequate IT documentations, covering infrastructure and inventory.
• Monitoring equipment functioning to ensure system operation according to the specifications.
• To provide technical services and support for hardware and software issues on desktop, servers involving application installation, setup and maintenance of clinical devices.
• Attend to service tickets in Helpdesk System.
• Shift Work rotation

Requirements:

• Possess Diploma in any relevant Information Technology/ Computer Science field.
• Candidates with min 4 years of experience working in the IT field will be an added advantage.
• Diagnosis skills of technical issues.
• Infra and networking knowledge is value added.
• Good interpersonal skills and team player.
• Ability to multi-task and adapt to changes quickly.
• Self-motivated with the abilityto work in a fast-moving environment.