Membership Services Associate

Be the welcoming face of our Club.

Join our Membership Relations & Sales team to create a warm, professional and memorable experience for Club members and guests. You will support membership enquiries, Club tours, member administration and front office operations.

What you will do

• Member Services & Experience: Be the welcoming face of the Club, attending to members and guests while delivering professional, attentive and personalized service.

• Membership Sales & Club Tours: Conduct engaging Club tours for prospective members, introduce membership packages and benefits, and follow up on enquiries to support membership recruitment.

• Membership Administration: Handle new membership applications, membership card replacements, membership updates and other related requests, ensuring accurate and timely processing.

• Member Enquiries & Feedback: Respond to enquiries, requests and complaints professionally, resolve routine service issues and escalate complex matters to the Duty Manager when necessary.

• Payment & Transaction Processing: Process membership fees and other authorised Club payments, ensuring accuracy and proper documentation of transactions.

• Front Office Operations: Support daily reception operations, verify membership credentials and guest access where required, and maintain a welcoming and organised front office environment.

• Club Coordination & Communication: Liaise with internal departments and reciprocal clubs, communicate Club activities and promotions, and maintain accurate membership records and service correspondence.

• Any other duties delegated by Duty Manager and Head of Membership Department from time to time

What we are looking for

• Excellent customer service and interpersonal skills, with a professional and approachable manner.

• Reception, front office, hospitality, sales support or membership service experience is advantageous.

• Diploma or GCE A-Level qualification preferred; relevant experience and equivalent qualifications will be considered.

• Good written and verbal communication, attention to detail and basic computer skills.

• Able to work a 5.5-day week on rostered shifts, including weekends and public holidays; no midnight shift.