Senior Manager, Digital Transformation PMO, Business Analyst

Our Client is a long-standing General Insurer with strong regional presence. Reporting to the Head of Department, your responsibilities include but not limited to the following:

• Establish and maintain the transformation portfolio, initiative inventory, and roadmap.
• Facilitate prioritization of initiatives aligned with corporate strategy.
• Support delivery of strategic transformation initiatives across business functions.
• Provide project management governance, methodologies, templates, and controls.
• Monitor project progress, budgets, timelines, risks, and outcomes.
• Identify and evaluate AI, automation, and digital innovation opportunities across the organization.
• Lead proof-of-concepts and pilot initiatives involving Generative AI, intelligent document processing, workflow automation, analytics, and customer service solutions.
• Maintain the company's AI use-case inventory and innovation pipeline.
• Collaborate with IT, Risk, Compliance, and Legal to establish responsible AI governance and controls.
• Develop baseline metrics and KPIs with Finance and business stakeholders.
• Build business cases, cost-benefit analyses, and ROI models.
• Track realized benefits against approved targets.
• Partner with business leaders across Claims, Underwriting, Distribution, Operations, Finance, Risk, Compliance, and Technology.
• Support change management, communications, and training activities.
• Manage relationships with technology vendors, consultants, implementation partners, and external service providers.
• Ensure contractual deliverables are achieved and knowledge transfer occurs.
• Coordinate vendor performance reviews and governance meetings.
  

Requirements:

• Degree in Business, Information Technology, Engineering, Data Analytics, Finance, or related discipline
• At least 8 years of experience in PMO management, Digital Transformation, Business Process Improvement, Technology Delivery.
  

Jerlin Aw Bi Zhi (R1218675)