Customer Engineering Manager

About VSMC

VisionPower Semiconductor Manufacturing Company Pte Ltd (VSMC) is a new joint-venture 300mm semiconductor wafer manufacturing facility to be built in Singapore. We are looking for committed, resilient and passionate talents to launch a promising future that power the next generation devices and systems. If you share the same passion to pursue excellence, join us to make an impact and be part of something special!

Role Summary

You will be responsible to improve S&OP processes, leading to better alignment between sales and operations.

Key Responsibilities

• Lead Customer Engineering Section to achieve the Business Operations Department mission.
• Product Data Base(PDB) system owner in terms of system support, training and change management
• Product Data management (TOM-PDM) system coordination with TSMC-E commerce
• Drive customer satisfaction survey and improvement plan for customers
• Coordinate and review compliments for organization
• Prototype management support involving follow up on daily status, weekly indices, facilitate efficient tape-out, WIP management, qualification and EOL.
• Align products to processes (Technology roadmap / Master D0 Table) with customers
• Non-conformance event / concession management with customer
• Training program coordination/development (Customer relationship management)

Education Qualification & Essential Experiences

• Degree in Microelectronics/Electronics/Electrical Engineering, Physics, Applied Science or equivalent; Master in Microelectronics or MBA will be a plus
• Min 6 years of experiences in a semiconductor environment with working knowledge in terms of Product data management system and technical support/coordination
• Preferably with sub-micron wafer fab process integration/WAT or specific process module knowledge
• Proficient in Microsoft software application: Access, Power Point, Excel and Word
• Good presentation and project management skills

Key Skills and Attributes

• Strong leadership and decision making-abilities
• Excellent interpersonal, written, and verbal communication abilities.
• Ability to multitask effectively and solve problems efficiently.
• Strong stakeholder management skills

VSMC promotes diversity and inclusivity in our workforce; and hiring will be conducted in phases.