Insurance Brokers (Claims) – Senior Executive

To apply or find out more, please contact

Leong Jia Wei

(Reg No: R25157456)

[email protected]

I specialize in Financial Advisory (FA) and Insurance Roles; please browse [More jobs from this company] for more roles.

About Us

We are a long- and well-established insurance brokerage firm based in Singapore, dedicated to providing tailored insurance solutions across a broad range of industries. Our commitment to excellence and client-centric approach has earned us a reputation as a trusted partner in the insurance sector. As a result of growth, we have a position available and are seeking a dynamic and motivated individual to join our team.

Job Overview

The candidate is expected to handle all claim matters which including but not limited to answering claims queries, review and submission of claims documents, monitor/ review of pending claims/ queries and other duties as assigned by the supervisor. Training will be provided for candidate who has no related claims experience.

Responsibilities & Duties

• Teamwork – working as a team and assisting claim colleagues during their absence
• Address client inquiries with a high degree of urgency
• Monitor and meet all professional timelines and commitments you have assumed
• Maintain full and accurate claim registration for the claims handled by you
• Provide rapid follow-up communication regarding unresolved matters and incoming emails
• Conduct a monthly audit of your open case files and consult leadership for strategic guidance
• Proactively highlight brewing difficulties or technical problems before they escalate into formal grievances
• Assist in claim related administration works including managing claims inbox
• Conduct on-site customer visits or meet patrons at their corporate offices when necessary.

Specific Skills

• Able to draft simple claims related emails and letters to respective parties
• Possess the capacity to balance and navigate consumer demands regarding the processing of their losses
• Full understanding of claims procedures and processes for all classes of insurance policies
• To obtain BCP, PGI, ComGI, and HI
  

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