Senior Benefits Consultant

Key responsibilities

Client relationship and portfolio leadership

• Act as the senior day-to-day relationship lead for an assigned portfolio, building trusted relationships with HR, Finance and senior stakeholders.
• Own the client service plan, renewal calendar, governance rhythm, deliverables, and escalation management for each account.
• Lead renewal strategy discussions, translating client objectives, workforce needs, claims experience and budget considerations into a clear market approach.
• Coordinate placement, insurer engagement, negotiation, implementation and ongoing servicing, ensuring timely and accurate delivery.
• Identify opportunities to strengthen programme design, employee experience, administration and cost efficiency while supporting strong retention and sustainable portfolio growth.
• Oversee complex service or claims escalations, working with internal teams and insurers to achieve clear, well-documented outcomes.

Analytics and consulting

• Analyze claims, utilization, loss ratios, premium movement, employee demographics and benefit design to identify trends, risks and practical opportunities.
• Prepare and present clear renewal reports, programme reviews, benchmarking and executive-ready recommendations that convert data into decisions.
• Advise on plan design, benefit adequacy, market competitiveness, cost-containment options, insurer strategy and implementation considerations.

Business development and market engagement

• Partner with the Head of Employee Benefits on prospect acquisition, discovery meetings, tenders, proposals and pitches.
• Identify cross-sell and referral opportunities within existing relationships and across the wider business and partner network.

Risk, compliance and operational discipline

• Conduct business in accordance with applicable legal, regulatory and company requirements, acting in the best interests of clients and the company.
• Maintain orderly and up-to-date client files and support the safeguarding of client monies in line with company procedures.
• Escalate potential errors and omissions, breaches, complaints, disputes, conflicts or matters that may expose the company to legal or regulatory action promptly.

What you bring

Essential

• At least 7 years of relevant Employee Benefits broking, consulting or client management experience, with substantial exposure to the Singapore local market.
• Relevant insurance or professional qualifications recognized in Singapore.
• Demonstrated ownership of client relationships, renewals, placement and insurer negotiations.
• Strong analytical capability, including confidence working with claims, utilization, premiums, loss ratios, employee census data and benchmarking.
• Commercial confidence in prospect meetings, proposals and pitches, with the ability to contribute to new-business conversion and portfolio growth.
• Excellent written and verbal communication, presentation and stakeholder-management skills.
• Proficiency in Microsoft Excel and PowerPoint, with the ability to produce clear, decision-ready analysis and presentations.

Highly desirable

• Added capabilities in flexible benefits programs and regional coordination.
• Experience supporting benefit harmonization, programme benchmarking, claims analytics, benefit communication or change implementation.

Important note

This job description describes the principal responsibilities of the role but is not exhaustive. Duties may evolve in line with business needs, individual capability and the continued development of the Employee Benefits practice.