Senior/Housekeeping Supervisor

The Senior / Housekeeping Supervisor is responsible for overseeing the daily housekeeping operations to ensure guest rooms, public areas, and service areas are maintained to high standards of cleanliness, presentation, and guest satisfaction, in accordance with hotel and Accor brand standards. The role supports the Housekeeping Manager in leading the team, maintaining operational efficiency and ensuring a comfortable and welcoming environment for guests.

Key Responsibilities

• Supervise and coordinate the daily operations of the Housekeeping team to ensure smooth and efficient service delivery.

• Inspect guest rooms, public areas, and service areas to ensure cleanliness, presentation, and quality standards are consistently maintained.

• Monitor room cleaning and inspection schedules to ensure rooms are ready for guest arrivals and released on time.

• Attend to guest requests, feedback and housekeeping-related concerns promptly and professionally.

• Coordinate closely with Front Office on room status and with Engineering on maintenance issues.

• Monitor housekeeping supplies, linen inventory, and Lost & Found procedures to ensure proper control and accountability.

• Conduct daily briefings, provide on-the-job training and guide team members to maintain operational standards.

• Support the Housekeeping Manager in staff supervision, work allocation and performance monitoring, where required.

• Ensure compliance with hotel policies, workplace safety procedures, hygiene standards, and Accor brand guidelines.

• Promote teamwork, service excellence and environmental sustainability initiatives within the department.

• Perform any other duties as assigned by the Housekeeping Manager.

Qualifications & Experience

• Diploma, NITEC, or equivalent qualification in Hospitality or a related field is preferred.

• Relevant experience in Housekeeping operations within the hospitality industry, with supervisory experience preferred.

• Candidates applying for the Senior Housekeeping Supervisor position should have a stronger supervisory background and experience in leading a team.

• Good knowledge of housekeeping procedures, cleaning standards, room inspections and guest service.

• Strong leadership, communication, interpersonal and organisational skills.

• Detail-oriented, proactive and able to work independently in a fast-paced environment.

• Proficient in Microsoft Office; knowledge of OPERA Cloud PMS would be an advantage.

• Willing to work shifts, weekends and public holidays.