KARAOKE LOUNGE MANAGER

Job Description & Responsibilities

• Oversee and manage the daily operations of the karaoke lounge to ensure smooth business activities.

• Supervise, train and manage lounge staff to maintain high service standards.

• Ensure excellent customer service and handle customer enquiries, feedback and complaints professionally.

• Manage staff duty rosters, attendance and work schedules.

• Monitor daily sales, cash transactions, revenue and operational expenses.

• Develop marketing strategies and promotional activities to attract customers and increase revenue.

• Ensure karaoke rooms, sound systems, equipment and facilities are properly maintained.

• Monitor stock levels and coordinate purchasing of beverages, supplies and other operational items.

• Ensure compliance with Singapore licensing requirements, workplace safety regulations and company policies.

• Maintain cleanliness, hygiene, security and a safe environment for customers and employees.

• Prepare daily and monthly operational reports for management.

• Handle customer reservations, special events and private functions.

• Implement operational improvements to enhance customer satisfaction and business performance.

Job Requirements

• Minimum 4 years experience.

• Previous experience in karaoke lounge, entertainment, hospitality or F&B management is preferred.

• Strong leadership, communication and interpersonal skills.

• Good customer service and problem-solving abilities.

• Ability to manage staff and handle daily business operations independently.

• Basic knowledge of cash handling, inventory management and sales reporting.

• Able to work independently and under pressure in a fast-paced environment.

• Willing to work rotating shifts, evenings, weekends and public holidays.

• Responsible, hardworking and customer-oriented.

• Familiarity with Singapore entertainment industry regulations is an advantage.