Floor Service Crew/Captain/Supervisor

Role Overview

The Floor Service Crew/Captain/Supervisor is responsible for delivering exceptional guest service by ensuring a smooth dining experience from arrival to departure. This role involves taking orders, serving food and beverages, maintaining cleanliness, and supporting overall floor operations.

Key Responsibilities

Guest Service

• Provide warm, friendly, and attentive service to all guests

• Present menus, explain dishes, and make recommendations confidently

• Take accurate food and beverage orders and relay them to the kitchen/bar

• Serve food and drinks promptly and according to service standards

• Handle guest feedback or complaints professionally and escalate when necessary

Floor Operations

• Ensure tables are properly set up and maintained throughout service

• Monitor assigned section to ensure smooth flow and guest satisfaction

• Assist in coordinating with kitchen and bar teams for timely service

• Maintain cleanliness and hygiene standards across the dining area

• Support opening and closing duties (mise en place, cleaning, stock checks)

Sales & Upselling

• Upsell menu items, specials, and beverages to maximise revenue

• Be knowledgeable about menu offerings, ingredients, and promotions

Additional Responsibilities (For Floor Captain/Supervisor)

• Supervise and guide junior service staff during shifts

• Allocate sections and manage service flow on the floor

• Ensure service standards and SOPs are consistently followed

• Act as the point of contact between management and service team

• Assist in training and onboarding new staff

Requirements

• Willingness to work midnight shifts, weekends, and public holidays

• Prior experience in F&B service or hospitality preferred

• Strong communication and interpersonal skills

• Ability to work in a fast-paced environment

• Team player with a positive attitude

• Good grooming and professional presentation

• More experienced candidates may be considered for a supervisory role.