Customer Service Assistant
About this job
Primary Purpose and Function
Responsible for dealing with customer's needs on automotive related services at our service front counter, in an efficient and courteous manner to ensure the highest standard of customer satisfaction and experience. The position outcomes from improved customer experience will in turn improve our service turnover and profitability KPIs.
Duties and Responsibilities
- Arrange service booking through email, inbound and outbound calls
- Follow up on Speed Limiter Device and other promotions enquiries; from payment follow-up, booking to installation
- Provide admin support to Service Advisors
- Conduct / Collect customer satisfaction survey
- Prepare and despatch monthly service reminder
- Support front office reception (receptionist)
Requirements
- Customer service skills
- MS Office
- Basic automotive understanding (preferred)
Qualification
- Minimum 'N' Level
- Minimum 1 year related administrative or Customer Service Experience
- PC literate
** Must be willing to work in Tuas Area
We regret that only shortlisted candidate will be notified.
Market insight
47% below the medianExplore related jobs
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Frequently asked questions
What salary can I expect?
The employer lists $2,400 – $2,700 for this role at TRIANGLE AUTO PTE LTD in Singapore. For comparison, the local market median is about 4 800 $ based on 67 052 similar offers.
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