ICT Support Executive

The ICT Support Executive is responsible for providing day-to-day technical support to staff and students, ensuring the smooth operation, maintenance and effective use of the School's ICT systems, equipment and applications.

Key Responsibilities

• Provide first- and second-level ICT helpdesk support, troubleshooting hardware, software, network and application issues.

• Install, configure, maintain and troubleshoot Windows, macOS and iOS devices, including desktops, laptops, tablets and peripherals.

• Support the deployment, configuration and management of mobile devices, ensuring compliance with School ICT policies.

• Maintain classroom ICT equipment, including interactive whiteboards, projectors, audio systems, iPads and related teaching technologies.

• Troubleshoot Wi-Fi connectivity, network access points, printers, multifunction devices and IP telephone systems.

• Maintain accurate ICT asset inventories, software licence records, technical documentation and helpdesk logs.

• Coordinate with external vendors and service providers for technical support, repairs, maintenance and equipment procurement.

• Support system updates, software installations, data backups and routine preventive maintenance.

• Provide ICT support for school activities, functions and events, including occasional weekend duties where required.

• Perform other ICT-related and administrative duties as assigned.

Requirements

• Strong working knowledge of Windows and macOS operating systems, with experience supporting Apple and Microsoft devices.

• Familiarity with ICT troubleshooting, networking, mobile device management and common software applications.

• Good communication, interpersonal and problem-solving skills.

• Ability to work independently and collaboratively in a school environment.

• Service-oriented, adaptable and willing to undertake continuous professional development.