Operation Manager

KEY RESPONSIBILITIES

Operational Leadership

• Oversee daily F&B operations across multiple outlets, ensuring adherence to brand standards and SOPs.
• Drive operational efficiency and consistency across all locations.
• Ensure compliance with health, safety, hygiene, and regulatory requirements.
• Lead and support outlet managers in all aspects of outlet performance.
• Monitor service quality and take action on customer feedback.
• Implement and monitor cost-control measures (labour, inventory, wastage).

Team Management

• Lead, mentor, and motivate outlet managers and service teams to ensure high morale and performance.
• Drive recruitment, onboarding, and training efforts in coordination with HR.
• Conduct regular performance reviews and identify development opportunities.
• Promote a collaborative and results-driven culture aligned with company values.

Business & Service Excellence

• Maintain a strong presence on the ground to observe operations and support teams.
• Ensure consistent, high-level customer satisfaction across all locations.
• Work closely with culinary and service teams to innovate and refine offerings.
• Plan and execute initiatives to improve efficiency and guest experience.