Customer & Service Support - Warehouse

Company Overview

MusterFire International Pte Ltd is an Australian-based company in Singapore specialising in fire suppression systems for mining, heavy truck, transport, and automotive equipment. They focus on innovative, reliable solutions to protect people and assets worldwide.

Job Summary

Support day-to-day order processing, warehousing, and order fulfilment in a fast-paced, growing company. Drive operational excellence and provide high-quality customer service with a proactive, can-do attitude.

Responsibilities

• Take ownership of customer issues and resolve them efficiently to ensure customer satisfaction
• Follow escalation procedures to route unresolved issues to appropriate internal teams promptly
• Ask targeted questions to customers to identify root causes of problems quickly
• Provide prompt, accurate feedback to customers using internal databases and external resources
• Log all customer issues accurately and maintain organised records
• Prioritise and manage multiple open issues simultaneously to meet deadlines
• Prepare accurate and timely reports on order processing and issue resolution
• Maintain positive and professional relationships with internal and external stakeholders
• Complete job reports thoroughly and on time
• Process new orders efficiently following established processes and system protocols
• Pick and pack orders accurately and efficiently according to company procedures
• Invoice orders with precision to ensure billing accuracy
• Perform various allocated tasks reliably and within set timelines

Required competencies and certifications

• Minimum of 5 years’ experience using basic ERP systems and managing warehouse operations
• Proficient in Microsoft Office applications and related equipment
• Trustworthy with the ability to manage warehouse documentation accurately and independently
• Strong organisational skills with commitment to timely and professional task completion
• Comfortable communicating with all levels of management
• Ability to work independently and collaboratively within a team

Preferred competencies and qualifications

• Proficiency in NetSuite ERP system is a plus

Other Information

• Location: Singapore