Executive

COMPANY DESCRIPTION

Montfort Care is a social service agency that works with individuals, families and communities to create new possibilities. Founded in 2000, we now employ more than 400 employees and operate from over 30 locations in Singapore across Anti-Violence, Family Service, Mental Health, Caregiving and Eldercare services.

Guided by our founding ethos, "Those whom the world rejects must move you the most", we believe no life should be defined by its hardest circumstances. Behind every struggle is a person or family with dignity, strengths and possibilities yet to be realised. Our work begins by seeing what others may overlook and creating the conditions for people to reclaim agency, rebuild relationships and shape a different future.

Find out more at www.montfortcare.org.sg

RESPONSIBILITIES

The Executive provides administrative, coordination and operational support to the Goodlife At Home team in delivering services to vulnerable seniors and their caregivers, including client and case support, referral coordination, outreach and volunteer management, and general administrative duties. Where assigned to HPC Plus / HomeBathing, the Executive additionally manages service collections and clients' Household Means Testing and Financial Assistance applications.

Client & Case Support

• Manage the day-to-day operational tasks
• Handle client enquiries
• Coordinate and initiate referrals and client services
• Assist with basic case management support, including delivering essential items or documents to clients and assisting with follow-up activities
• Support the team in rendering services to the programme, such as home visits and medical escorts
• Initiate referrals to link up community resources to support client and programme needs
• Manage service collections according to Finance Manual, following up promptly on outstanding payments when required
• Assess and submit Financial Assistance applications when required, following up on renewals before expiry

Programme Implementation

• Participate in innovation and quality improvement projects (To elaborate on the key tasks)
• Assist the Programme Manager and Supervisors with planning and executing activities that maintain standards of care

Community Work

• Coordinate outreach activities (e.g. roadshows, community events) with internal and
• external stakeholders
• Keep outreach materials updated
• Manage public relations information or events

Volunteer Management

• Coordinate, facilitate, and support the development and management of Volunteers to meet the needs of Goodlife At Home

Administrative Support

• Coordinate staff training logistics (e.g. course registration)
• Prepare and process purchases/reimbursement claims in accordance with organisational policies and procedures
• Collect and report performance and service indicators

Ad-hoc Duties

• Perform any ad hoc tasks assigned by supervisors

• Degree in any field;
• Diploma in Social Work, Healthcare Management, Business Administration or related fields

Relevant Experience

• 2-3 years of relevant experience in an administrative, coordination, or customer
• service role
• Experience in a social service, healthcare, or community setting will be an advantage
• Experience handling basic financial administration (e.g. collections, claims processing) will be an advantage

Competencies

• Able to work independently with minimal supervision
• Meticulous and organised, with good attention to detail
• Positive thinker and good team player
• Passion for service excellence and process improvements
• Ability to multi-task and work in a fast-paced and dynamic environment
• Proficient in Microsoft Office and comfortable with various IT platforms
• Able to speak local languages and dialect (preferable)
• Effective communication and interpersonal skills
• Basic financial literacy and integrity in handling client payments and financial
• assistance applications

*Only shortlisted candidates will be notified.

Location: Marine Terrace