Commercial Management - Executive / Senior Executive

Roles & Responsibilities

· Manageany sales-related queries local offices have

· SupportSales and Service KPI management, including performance tracking, analysis, andcontinuous improvement actions

· SupportBusiness Dashboard rollout and system adoption support across countries

· DriveSOP change management for Chat, booking and documentation processes, includingcommunication and implementation support. stakeholder management

· Set,monitor and analysis country performance for dry/reefer OOG to improve theirperformance to meet target, including but not restricted to CGM numbers

· Supportglobal CRM team on case management analysis to identify trends, gaps, andimprovement opportunities

· Workwith GCSM to promote service quality target for ONE, cargo Turn around Time,Customer visit etc

· ManageDemurrage and Detention, Long Stay Containers, Surcharge improvement cases

· Assistin managing and auditing SAS Sales processes and harmonising salesdata/reporting

Requirements

· Bachelor’sDegree in Business Administration, Supply Chain/Logistics, Data Analytics, or arelated field.

· 2-3years of experience in sales excellence / management, or business / dataanalysis

· Experiencein the shipping and maritime industry is preferred

· Experiencewith CRM / case management systems and processes is preferred

· Familiarwith visualisation tools (such as Power BI, Tableau) to develop dashboards andmetrics for generating useful insights

· Highproficiency in Excel (pivots, VLOOKUPs) and visualization tools (Tableau orPower BI)

· Abilityto manage stakeholders across different organizational levels and geographies