Field Service Engineer

What You'll Do...

• Install, modify, repair, conduct preventive diagnosis, and perform maintenance on the software and hardware of the equipment and systems while adhering to Azenta’s policies, procedures and work direction of supervisor or shift/site lead.

• Supervise the installation of CryoArc Tera systems

• Interface with customers to ensure customer satisfaction with equipment and service levels.
• Maintain a safe and clean working environment by conforming at all times to Azenta's and customer’s work protocols and policies.
• Attain Equipment Service and Operation Certification on equipment and systems as defined.
• Submit reports, such as Service and Status Reports, on all support activities as defined and required.
• Adopt PoC for both customer and internal Azenta Management
• Provide weekly system performance summaries that reports number of system events (weekly, monthly, and rolling), issue pareto analysis, and root cause / corrective actions.
• Assist with sample migration (initial transfer from old format to new format and load into customer Store)
• Productively react to changing priorities such as Tool or Line down and escalations and support organizational and administrative duties.

Requirements

• Degree in mechanical engineering or equivalent in a relevant discipline.
• 3 years + related work experience.
• Strong Electrical & Mechanical background.
• Possess excellent communication skills with the ability to read, write and speak with clarity in the English language and interface effectively with customers and peers.
• Requires excellent systematic troubleshooting skills utilizing a structured and comprehensive process to determine the root cause of an outage, with the ability to handle problems independently and implement corrective action.
• Ability to work independently in the field while prioritizing issues based on urgency, customer impact, and business needs.

• Strong familiarity and minimally 4 years experience installing CroArc systems, ideally with project of >4 CryoArc systems

• Displays commitment to resolve problems and make independent decisions based upon the priority of the problem in relation to business needs.

• Discretion and independent judgment are required resolving customer issues.
• Available and willing to travel, domestically and internationally as needed, and be available for specific emergency on-call work.
• Must have a valid driver’s license, good driving record, reliable mode of transportation, qualified to obtain a credit card for expenses and able to obtain a valid passport for the term of employment.
• Must be qualified to meet the requirements of background screening by a third-party agency.
• Must be able to lift up to 50 pounds, climb ladders, scaffoldings, and use Personal Protective Equipment.
• Work performed generally will be to support global needs. International travel may be required at times.
• Work schedule is to align with customer needs.
• On occasions, individuals may be asked to be on-call, or work on holidays, or weekends.
• Work in cold environments