PUBLIC RELATIONS

Roles & Responsibilities

• Handle public relations and client liaison matters relating to the company’s security services.

• Manage clients’ and residents’ complaints, enquiries, feedback and requests, coordinating timely resolution with the operations team.

• Liaise with condominium management, managing agents, council members, residents, contractors and relevant authorities on service-related matters.

• Attend client service review meetings, site walkabouts and stakeholder coordination sessions.

• Prepare weekly service updates and monthly reports covering feedback, complaint resolution, client satisfaction and service improvements.

• Assist in organising resident engagement programmes, security awareness initiatives and festive events in coordination with estate management.

• Maintain effective communication and positive relationships with clients, residents and other stakeholders.

• Track outstanding issues and follow up with the relevant teams to ensure agreed actions are completed promptly.