CUSTOMER SERVICE ASSISTANT

Customer Service Assistant (Senior)

Job Responsibilities

• Welcome and greet customers politely.
• Answer customer enquiries and provide accurate information.
• Assist customers with their needs and requests.
• Listen to customer feedback and complaints.
• Help resolve customer problems professionally.
• Refer complicated issues to the supervisor or manager.
• Maintain accurate customer records.
• Communicate politely and clearly.
• Follow up with customers when necessary.
• Provide friendly and efficient customer service.
• Ensure customers receive proper assistance.
• Maintain positive relationships with customers.
• Work closely with colleagues and other departments.
• Follow company rules and service procedures.
• Assist team members with daily operations.

Job Requirements

• Good communication and interpersonal skills.
• Friendly, patient, and helpful attitude.
• Problem-solving skills.
• Basic computer knowledge.
• Good organisational and time-management skills.
• Ability to work independently and in a team.
• Ability to handle difficult customers professionally.

By submitting any application or resume to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employer for their consideration.

We regret to inform that only shortlisted candidates would be notified. We wish you all the best.

Manpower Advisors Pte Ltd

EA Lic No: 20C0231