Community Ambassador

Job Highlights

• Competitive compensation

• 5-day working week, including morning, afternoon and night shifts, weekends and public holidays included

• 15 days annual leave

• Health care coverage

• Growth potential based on performance and interest

• Company-wide outings and retreats

About the Role:

Are you an energetic team player with a passion for building vibrant communities?
We’re on the lookout for enthusiastic individuals to join our Community Team at our properties in Singapore. This is your opportunity to bring our brand promise to life and help cultivate a strong sense of belonging among our residents!

Selected candidates will be trained to deliver exceptional front desk and guest services, manage check-in and check-out procedures, attend to residents' enquiries, curate on-property events and coordinate with housekeeping and maintenance teams to ensure a seamless stay experience. They will play an important role in creating a welcoming and comfortable living environment while supporting the daily operations of the serviced apartment.

Candidates will report to the Assistant Operations Manager.

Responsibilities:

• Delivering and facilitating outstanding service to residents, representing the Weave brand in all aspects

• Creating a warm and welcoming environment for our residential community

• Recognizing and anticipating/reacting to the changing needs, expectations, and emotions of our customers, working with all in-house teams to ensure that the brand and its products and services are all coordinated to deliver the greatest possible customer experience

• Coordinating and executing community initiatives and events designed to develop resident relationships and help build both brand and property awareness in partnership with the Operations team

• Be the go-to person for residents and coordinate with the on-property operations team to resolve resident issues with professionalism and patience

• Reporting on resident suggestions with creative ideas to enhance living experience

• Conducting property viewings to support our leasing strategy when needed

Requirements:

• Strong people skills - approachable, a good listener, and empathetic
• 3+ years of professional working experience with extensive time in a customer-facing setting
• Previous experience in hotels, serviced accommodation or co-working environments would be an advantage.
• Prior experience in event coordination would be an advantage
• Experience in adapting to challenges, dealing with emergencies or crises and managing conflict and complaints in a constantly changing environment.
• Flexibility in schedule - work hours will be shift-based between; morning shifts (8am - 5pm), afternoon shifts (2pm - 11pm), and night shifts (11pm-8am)
• Strong communication skills in written and spoken English. Other languages would be an advantage.
• Holder of Certificate/Diploma or above in hospitality or related disciplines
  

About the Company:

Weave Living is Asia Pacific’s leading integrated lifestyle rental apartment developer, owner, operator and asset manager. Our beautifully designed and professionally managed living options include multi-family apartments, luxury serviced suites and private co-living studios in wholly owned buildings in prime city central locations.

We pride ourselves in bringing hassle-free city living experience to our residents, delivering fantastic value. Our properties are home to global citizens who rave about our fully-furnished, design-led living spaces, amazing shared spaces, state-of-the-art technology, luxury amenities, unmatched service, and most importantly a vibrant community led by our very own brand ambassadors. Focus on sustainability, and creating positive social impact is at the heart of everything we do. We are a portfolio company of leading global private equity firm Warburg Pincus, and work with several leading global institutional investors as JV partners in our residential-for-rent asset management business.