Outpatient Services Associate

Responsibilities:

1. Manage service counters for patient registration, appointment scheduling and payment

• Register patients for outpatient visits and services efficiently
• Provide financial counselling to clients, explain charges and assist with various government subsidy schemes available
• Perform billing processes and manage cash float, including payment collection for the services rendered, and be accountable for payment collected
• Manage appointment scheduling and coordinate for multiple appointments accurately

2. Manage hospital general and outpatient services appointment lines

• Answer and triage all phone calls and address callers’ general inquiries and feedbacks and/or or transfer calls to the relevant department or personnel
• Manage phone enquiries for outpatient services efficiently, including queries for outpatient referrals and appointments

3. Undertake general administrative duties and frontline initiatives

• Provide administrative support such as filing, data entry and claims submission
• Manage email inquiries promptly
• Assist clinicians in general administrative duties
• Perform service recovery
• Participate in service improvement project(s)
• Undertake other general administrative duties and frontline initiatives as assigned

Requirements:

• Minimum GCE “O” level or equivalent and above
• At least 2 years of working experience in customer service and/or health care services
• A team player with good interpersonal communication skills
• Able to multi-task and work in a fast-paced and dynamic environment
• Meticulous in handling administrative tasks
• Proficient in Microsoft Office and data collation
• Experience with healthcare IT systems (e.g. SAP, EPIC and Clinic Assist) will be an advantage