Operations Officer

Job Purpose

The Auxiliary Operations Officer (AOO) provides operational and administrative support to current Operations to ensure the safe, efficient and uninterrupted delivery of outdoor education programmes. The AOO supports the Operations Room, Medical Centre, instructors and other operational teams, and is expected to respond flexibly to operational needs while maintaining a high standard of customer service and student welfare.

Key Responsibilities

Student Operations Support

• Receive participants arriving at and departing from camp site.

• Support student registration and attendance verification using internal systems.

• Escort participants safely between the jetty, Medical Centre, accommodation and activity areas.

• Support Out-of-Course (OOC) participants throughout their stay.

• Monitor participant welfare and escalate concerns appropriately.

• Coordinate with instructors, nurses and Operations personnel.

Operational Support

• Provide operational and administrative support to current Operations.

• Support the Operations Room during operational requirements.

• Answer and monitor the Operations Room communication line when required.

• Relay operational information accurately to relevant personnel.

• Conduct PA announcements during lightning alerts or emergencies.

• Perform Fire Warden duties when activated.

• Carry out other operational support duties as assigned.

Logistics Support

• Retrieve and return student belongings and camp-issued equipment.

• Collect and return camp keys.

• Support inventory checks and documentation.

• Assist with transport coordination where required.

Education & Qualifications

• Minimum qualification: ITE Nitec or Higher Nitec.
• Must be holding a SNB Registered Nurse License.
• Former frontline medics/private medics also welcome to apply.
• First Aid and CPR/AED certification is an advantage (training may be provided).

Experience

• Experience in operations, customer service, outdoor education, hospitality, healthcare support or uniformed services is an advantage.

Competencies

• Good communication and interpersonal skills.

• Positive attitude and willingness to learn.

• Good situational awareness and sound judgement.

• Customer-focused and service-oriented.

• Able to work independently and in a team.

• Able to perform physical tasks and comfortable working outdoors.

• Able to adapt to changing operational requirements.

Working Environment

• Outdoor work in varying weather conditions.

• Boat transfers and hill walking.

• Shift work, weekends and public holidays.

• 24-hour duty and overnight standby where rostered.

General Statement

Please note that this is a locum role. The duties listed above are not exhaustive. The Auxiliary Operations Officer is expected to undertake other reasonable operational and administrative duties assigned by Operations to support the safe and effective delivery of the programme.