ASSISTANT RESTAURANT MANAGER

The Job

The Assistant Restaurant Manager supports the Restaurant Manager in executing the business plan and managing daily operations of a designated restaurant. You will lead and motivate a diverse team to deliver exceptional customer experiences while driving operational excellence and continuous improvement.

Responsibilities

• Cascade KPIs to teams and individuals to drive measurable business results.
• Analyze operational data to identify cause-effect relationships and recommend effective solutions.
• Assess critical elements of operational challenges and propose actionable courses of action.
• Provide expert guidance and advice within your area of responsibility to enhance team performance.
• Seek and share learning opportunities to continuously improve skills and knowledge across contexts.
• Evaluate customer needs and experiences to develop solutions that enhance value and satisfaction.
• Adapt to changing circumstances, including emergencies, to maintain smooth restaurant operations.
• Implement initiatives that improve processes and systems for operational efficiency.
• Facilitate team discussions to build consensus on ideas and recommendations affecting performance.
• Identify and cultivate partnerships that strengthen internal and external relationships.
• Lead staff supervision by clarifying roles, planning work, and assessing performance to build a high-performing team.
• Monitor emerging trends and issues to proactively address impacts on team and service quality.
• Create opportunities for team members to contribute ideas that enhance service excellence.

Required competencies and certifications

• Minimum 3 years of experience in the F&B industry.
• Knowledge of local food industry laws, certifications, regulations and compliance requirements.
• Ability to manage both Back of House (BOH) and Front of House (FOH) operations effectively.
• Experience in store operations and staff scheduling or roster management.
• Strong communication skills to engage effectively with internal teams and external parties.
• Passion for the food industry and delivering outstanding customer experiences.