Operations Executive (Talent & Client Operations)

Enjoy working with people and solving problems as they happen? In this role, you’ll connect members with suitable job opportunities, help clients meet their staffing needs, and keep day-to-day operations running smoothly. You’ll work across recruitment, job matching and client service, with clear goals and the support of an automated matching system.

What You’ll Do

Support members and fill shifts

• Guide new members through registration, onboarding, job requirements, payments and benefits.
• Interview members to understand their experience, availability, salary expectations and suitability for different roles.
• Match members to openings using our automated system, then coordinate schedules, confirmations and replacements.
• Monitor attendance and respond promptly when a shift needs attention.
• Keep member records accurate and maintain contact so members stay informed about opportunities.
• Help grow the member pool through social media, referrals, calls, networking and job fairs.

Work closely with clients

• Understand each client’s staffing needs, schedules and role requirements.
• Act as a point of contact for requests, feedback and operational issues.
• Visit client offices and sites to understand their needs and maintain service standards.
• Support client outreach through calls, referrals and networking.

You’ll work with the team towards goals such as shift fill rate, response time, and member and client satisfaction.

What We’re Looking For

• A dependable, service-minded person who enjoys helping people and resolving issues.
• Clear communication skills and confidence speaking with people by phone and in person.
• Strong organisation skills and the ability to respond when priorities change.
• Motivation to maintaining good service.
• Willingness to visit client offices and sites.

Working arrangements: This role may require you to be reachable by phone after hours when needed and to work weekends when needed. You will have two rest days each week, scheduled around operational needs.