Level 1 Field Engineer

Join our client, a leading IT solutions provider for the air transport industry, as a Level 1 Field Engineer. This is an exciting opportunity to provide critical on-site support for passenger check-in and flight information display systems, ensuring smooth operations and high service levels.

Responsibilities

• Provide on-site support for Passenger Check-in Systems and Flight Information Display Systems (FIDS)

• Perform network and desktop troubleshooting to meet service level agreements

• Support the Content Management System (CMS) for scheduling and deployment of information to FIDS (T4)

• Collaborate with the Product team on system enhancements and troubleshooting

• Ensure system and database administration tasks are performed efficiently

Requirements

• Minimum ITE or Diploma in IT or a relevant discipline

• Preferred experience in desktop support with good working knowledge of Windows OS and basic networking

• Experience in a customer support environment is advantageous

• Possess strong technical, analytical, and troubleshooting skills

• Demonstrate a customer-oriented attitude and good inter-personal skills

• Required to travel to multiple sites and ability to work a 12-hour rotational shift (2 days AM, 2 days off, 2 days PM, 2 days off)

We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA License: 09C3051 | EA Personnel: Arcus Ang | Registration No: R1985843

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