Associate (Motor & WICA Claims)

Roles & Responsibilities

• Acknowledging, registering and uploading of Letter of Demand.
• Processing payments for both Motor & WIC claims.
• Issue Receipts for recovery and Giro returned.
• Raise Credit Notes & Debit Notes.
• Merging of Debit Notes.
• Emailing Debit Notes for excess recovery to Agents, Brokers & Insureds.
• Claims registration / review for both Motor & WIC claims.
• Prepare Non-Reporting Letters to both Insured & Traffic Police.
• Handling Motor Warranty claims for vehicles ending with number (suffix 6 to 9 & 0).
• Computation for WICA medical bills and medical leave wages.
• Sending out correspondence to Insured, claimant, lawyer etc.
• Emailing to medical institutions to follow-up on medical report, clarifications etc.
• Manning of Motor Claims / Survey/ WIC Mailbox.
• Drivers’ screening.
• Generate Merimen reports for the following:

1. Incoming Claims
2. Adjuster Mandate Request
3. Pending Adjuster Survey
4. BOLA and Fraud cases (Every Thursday)

• Other such related duties such as photocopying, scanning and uploading relevant documents.
• Any other duties as assigned by Direct Supervisor or Head of Department (HOD /Competent Authority).

Requirements:

• Minimum diploma holder in any discipline
• Fresh diploma graduates are welcome to apply
• Preferably 1 year of relevant experience (without prior experience will also be considered)
• Good working attitude and passion to learn
• Proactive attitude – constantly looking at ways to improve efficiency and job performance.
• Team-player and meet Job requirements within tight timelines
• Computer literacy skills is essential
• Effective communication and interpersonal skills