Aftersales & Technical Support Technician

Company Background: Durapower Technology (Singapore) Pte Ltd is a leading global innovator of high-performance battery technology, specializing in the design, development, and manufacturing of advanced battery energy storage systems (BESS) for various applications, including electric vehicles, marine, industrial, and grid solutions. We are committed to driving sustainable energy solutions and are expanding our global footprint.

Job Summary: The Aftersales & Technical Support Technician is a critical hands-on role responsible for providing direct technical support and service for installed Battery Energy Storage Systems (BESS) at customer sites. Working under the guidance of the Aftersales & Technical Support Engineer, this position involves troubleshooting, maintenance, repair, and commissioning assistance during the operational phase, ensuring high system reliability and customer satisfaction.

Key Responsibilities:

Field Service & Troubleshooting:

• Execute field assignments for scheduled maintenance, corrective actions, or emergency support.
• Diagnose and troubleshoot electrical, electronic, and mechanical issues in BESS, including battery modules, Power Conversion Systems (PCS), Battery Management Systems (BMS), and cooling systems.
• Use diagnostic tools (e.g., multimeters, clamp meters, software tools) for root cause analysis and onsite repair.

Preventive Maintenance:

• Conduct preventive maintenance (PM) checks on BESS units.
• Identify and report any potential issues based on performance metrics and physical inspection.

Technical Assistance & Training:

• Provide operational and safety briefings to customers under the engineer's guidance.
• Support the Aftersales & Technical Support Engineer in field diagnostics and resolution.

Documentation & Reporting:

• Record detailed service logs, reports, parts usage, and troubleshooting steps.
• Relay key findings and service progress to engineers and internal stakeholders.

Safety & Compliance:

• Adhere to all electrical safety standards, site regulations, and Durapower protocols.
• Ensure safe conduct of work during all on-site activities.

Requirements:

• Diploma or Nitec in Electrical Engineering, Electronics, Mechatronics, Power Systems, or a related field.
• Minimum of 1-3 years of hands-on experience as a Field Service Technician, Aftersales Technician, or similar role in the battery energy storage, power electronics, industrial automation, or renewable energy sectors.
• Experience with lithium-ion battery systems, PCS, BMS, or TMS will be a plus.
• Knowledge of AC/DC circuits, electrical systems, and test equipment.
• Ability to read schematics and understand technical documentation.
• Familiarity with basic diagnostic tools and troubleshooting methods.
• Strong communication and reporting skills.
• Problem-solving mindset and technical curiosity.
• Ability to follow instructions and safety procedures.
• Electrical certifications (e.g., WSQ, Electrical Worker License) will be a plus.